Terms of Service

These Terms of Service ("Terms") govern your use of the Tellora mobile application and website. By using Tellora, you agree to these Terms and to our Privacy Policy, which explains how your data — including audio and transcripts sent for AI processing — is collected, shared, and protected.

Service description

Tellora provides AI-powered interview practice and feedback for English job interviews. The service is designed to support learning and preparation; it does not guarantee employment, interview invitations, salary outcomes, visa results, or any hiring decision.

When you submit a spoken answer for AI feedback, Tellora sends your audio to our API at api.tellora.work for transcription and feedback. You do not need to supply your own API keys. Before data is sent, the app shows an in-app disclosure and asks for your permission, as described in our Privacy Policy. Generating a full AI report is a paid feature, as described below.

Eligibility

You must be at least 13 years old to use Tellora. If you are under 18, you should use the app with permission from a parent or guardian.

Your responsibilities

• Provide accurate preferences where requested
• Use Tellora only for lawful, personal interview preparation
• Not misuse the service, attempt unauthorized access, or upload harmful content
• Not record or submit content you do not have the right to share, including confidential employer information, trade secrets, or other people's personal data without permission
• Review AI-generated feedback critically before using it in real interviews or sharing it with others
• Not treat AI output as a guarantee of correctness, appropriateness, or success in any real-world hiring process

AI-generated content

Tellora uses automated systems — including third-party speech recognition and large language models — to transcribe your answers and generate feedback, scores, summaries, and suggested responses. This output is AI-generated content.

AI-generated content may be wrong, incomplete, biased, outdated, or inappropriate for your role, company, industry, or location. Examples include:

• Transcription errors, especially with accents, background noise, or specialized vocabulary
• Feedback scores or comments that do not reflect how a real interviewer would evaluate you
• Suggested answers that are too generic, culturally mismatched, or not suitable for your experience level
• Statements that sound authoritative but are factually incorrect

All AI-generated content is provided for educational and practice purposes only. It should not be treated as professional, legal, immigration, HR, psychological, or career advice. You remain solely responsible for what you say in real interviews and for any decisions you make based on Tellora feedback.

Do not rely on Tellora as your only preparation method. We encourage you to practice with trusted humans, employer-specific guidance, and your own judgment.

Third-party AI services

Tellora relies on third-party providers — including Cloudflare, Tencent Cloud, and DeepSeek — to host our API and process audio for transcription and feedback. Those providers operate under their own terms and policies.

By agreeing to submit an answer in the app, you instruct Tellora to share the disclosed data with those providers for that request. Details of what is sent, when consent is requested, and how data is handled are set out in our Privacy Policy.

We are not responsible for the availability, accuracy, security practices, or policy changes of third-party providers, except to the extent required by applicable law.

Subscriptions and in-app purchases

Tellora offers optional paid products through Apple's In-App Purchase system so you can unlock full AI interview reports and related coaching features. Pricing, billing period, and any free trial are shown in the app and on the App Store before you confirm a purchase. Prices may vary by region and are charged in the currency configured for your Apple ID.

Products

• Annual Pro (tellora.pro.annual) — an auto-renewable yearly subscription. Where offered, it may include a free trial (for example, 3 days). After a trial, or on purchase without a remaining trial eligibility, you are charged the yearly price shown at checkout.
• Monthly Pro (tellora.vip.monthly) — an auto-renewable monthly subscription. It does not include a free trial.
• Interview Pack (tellora.interview.pack20) — a one-time consumable purchase that provides a limited number of AI feedback sessions (for example, 20). Sessions are consumed when you generate a full report. Unused sessions do not expire solely because a calendar period ends, but they may be lost if you delete the app without restoring purchases on the same Apple ID where applicable.

During an active Annual Pro or Monthly Pro subscription, you may unlock full AI reports according to the entitlements shown in the app. Interview Pack sessions are separate from subscriptions and are only for the pack quantity you purchased.

Payment and Apple

Payment is charged to your Apple ID account at confirmation of purchase. Tellora does not process card numbers or Apple ID passwords. Apple acts as the merchant of record for App Store purchases. Refunds, billing disputes, and payment method updates are handled by Apple under Apple's terms and support processes.

Auto-renewal and cancellation

Auto-renewable subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the then-current price shown by Apple. You can manage or cancel subscriptions in your device Settings under Apple ID → Subscriptions, or as otherwise provided by Apple. Deleting the Tellora app does not by itself cancel a subscription.

Free trials

If a free trial is offered (currently with Annual Pro where eligible), unused portions of a free trial are forfeited when you purchase a subscription where Apple applies that rule. Trial eligibility is determined by Apple. After the trial ends, the subscription converts to a paid subscription and renews as described above unless canceled in time.

Restore purchases

You can use Restore Purchases in the app to restore eligible subscription status associated with your Apple ID on a device. Consumable Interview Pack balances may be limited to the device or restore behavior available for that product type.

Changes to products

We may change product names, features, session amounts, or pricing from time to time. Changes to ongoing auto-renewable subscriptions will be handled in accordance with Apple's rules and any notice Apple or we are required to provide.

Intellectual property

Tellora and its branding, design, and software are owned by us. You retain ownership of content you create, such as your spoken answers. AI-generated feedback provided to you is licensed for your personal interview preparation. You may not resell, republish, or commercially exploit Tellora-generated feedback or use it to build competing products without our written permission.

Disclaimer

Tellora is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

Without limiting the above, we do not warrant that:

• The service will be uninterrupted, secure, or error-free
• Transcripts will accurately reflect everything you said
• AI feedback will be correct, complete, current, or suitable for any particular interview, employer, or outcome
• Using Tellora will improve your interview performance or employment prospects

Some jurisdictions do not allow certain warranty exclusions. In those cases, our disclaimers apply to the fullest extent permitted by law.

Limitation of liability

To the maximum extent permitted by law, Tellora and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, employment opportunity, or interview outcome, arising from or related to your use of the service or reliance on AI-generated content.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to Tellora shall not exceed the greater of (a) the amount you paid us for the service in the twelve (12) months before the claim, or (b) USD $50.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Indemnity

You agree to indemnify and hold harmless Tellora from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the service, your submitted content, or your violation of these Terms, except to the extent caused by our intentional misconduct or gross negligence where such exclusion is not permitted by law.

Termination

You may stop using Tellora at any time by deleting the app. Deleting the app does not cancel active App Store subscriptions; cancel those through Apple as described above. We may suspend or terminate access if you violate these Terms.

Changes

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use of Tellora after changes become effective means you accept the updated Terms.

Relationship to Privacy Policy

These Terms govern your use of Tellora and set limits on AI-generated content and our liability. Our Privacy Policy governs how we handle personal information, purchases, and third-party AI processing. Both documents should be read together.

Contact

Questions about these Terms? Email [email protected].